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WEBSITE MAINTENANCE SERVICES
If you’re looking for a reliable website maintenance technical support, you’re in the right place. Chatter Buzz developers are dedicated to providing website support services to fix problems ranging from the most simple to the most complex. We’re an agency that understands your website investment needs to be protected at all times.
We also offer Managed Cloud Hosting via Google and Amazon cloud platform. With these hosting platform, you can expect your website to be up 99.999% of the time.
WEBSITE UPDATES
Website maintenance services include various services you need to keep your website secure, user-friendly, and up to date. Some common examples of website maintenance services include:
- Routine content updates
- Security scans and patches
- CMS support and updates
- Regular site backups
- Interactivity maintenance
- Tech support
For a quick summary, here are some examples of updates included in our packages:
Express Website Maintenance Cost and Pricing
Looking for a monthly website maintenance package for your business? With our customizable, monthly plans, it’s easy to keep your company’s site secure, up-to-date, and functional for users. Plus, you eliminate the worry that comes with managing, monitoring, and maintaining your website.
View our monthly site maintenance plans and prices:
| FEATURES | STARTER | PROFESSIONAL | GOLD PLAN |
| $179 / mo | $249 / mo | $499 / mo | |
| Hours of related support time | One (Up to 1 hour of related support time is included) | Three (Up to 3 hours of related support time is included) | 160 Points |
| Job request at a time | 1 job at a time | 1 job at a time | 2 jobs at a time |
| Website Updates M-F 8a-5p EST | check | check | check |
| Daily security scan | check | check | check |
| Uptime monitor | check | check | check |
| Online ticketing system | check | check | check |
| Weekly secure offsite backup | check | check | check |
| WP CMS core & plugin upgrades & testing | Quarterly | Monthly | Bi-Weekly |
| Support response | Email Only | Email Only | Email and Phone |
| Turnaround time | 3-5 business days depending on complexity | 2-4 business days depending on complexity | 1-2 business days depending on complexity |
| Update request for after hours, weekends & holidays | Not Included | Not Included | Not Included |
| Custom coding or added functionality | Not Included | Not Included | Not Included |
| Additional work hourly rate | $135 per hour | $130 per hour | $120 per hour |
| 24/7 Live analytics dashboard | check | check | check |
| e-Commerce websites (WooCommerce, Shopify) | check | $250/mo | $350/mo |
| Minimum Commitment | 6 months | 6 months | 6 months |
| SUBSCRIBE | SUBSCRIBE | SUBSCRIBE |
Hourly Website Maintenance & Development Cost and Pricing
If you require routine maintenance and also need a bucket of hours for web enhancements, new feature development, and new page designs then our hourly website maintenance package is what’s best for you. You buy a bucket of hours per month and use them at your discretion. Any hours not used for that particular month will roll over to the following month.
These plans include the same deliverables as our monthly package, but you’re charged an hourly rate. Browse our hourly website maintenance plans and prices:
| FEATURES | BRONZE | SILVER | GOLD |
| $1,000 / mo | $2,000 / mo | $3,000 / mo | |
| Hours per month | 7 hours | 14 hours | 23 hours |
| Incremental billing | Billed in 30-min. increments | Billed in 30-min. increments | Billed in 30-min. increments |
| Monthly maintenance & hourly breakdown report | check | check | check |
| Update request for after hours, weekends & holidays | check | check | check |
| Online web ticketing system | check | check | check |
| Design and development | check | check | check |
| Custom coding or added functionality | check | check | check |
| Minimum Commitment | 6 months | 6 months | 3 months |
| SUBSCRIBE | SUBSCRIBE | SUBSCRIBE |
What do website maintenance services include?
As a part of our website maintenance services, your company receives access to the following:
- WordPress maintenance
- Regular updates
- Tech support
Website Regular Updates
With regular updates, which happen during business hours, our team of developers keeps your website functional and secure for users. Whether you’re looking to add new images, delete page copy, or modify a link, our website maintenance services offer what you need.
For a quick summary, here are some examples of updates included in our packages:
- Text: Additions or deletions
- Photos: Additions or deletions
- Pages: Additions or deletions using existing page design.
- Navigation: Basic navigational changes (add, move, or delete an item in the navigation).
- File downloads: Additions or deletions of PDFs and other documents.
- Videos: Insertion or deletion of a pre-edited video.
- Links: Additions or deletions.
- Color and background images: Changes or replacements.
Tech Support
As a part of our website maintenance plans, your company also receives access to our stellar tech support.
Your company can also submit a consulting request as a part of your website maintenance services. Whether you have questions about creating a new contact form or adding a new page to your navigation, our talented team can provide your business with a helpful perspective.
WordPress Maintenance
Many businesses use WordPress as their CMS, which is why our website maintenance plans include WordPress support. As a part of your package, our WordPress website company takes care of WordPress upgrades and security patches for your company.
FAQ
WORDPRESS WEBSITE MAINTENANCE
Will you support more than one site?
Our monthly support plans are just for one website (1 CMS). You are welcome to sign up twice if you have two sites.
Do you offer after hours maintenance service?
Only in one of our packages as shown above. Unless discussed separately with the support team.
What specific task are not included on the maintenance service?
For reference, here are a few examples* of what you won’t find with website maintenance services:
New page designs, navigation re-design, media creation, media edits, content writing, new site functionality, site redesigns, interactive features, SEO.
how do i submit my support ticket or requests?
Web support requests shall be submitted via our online ticketing platform powered by FreshDesk.
The direct link is: https://chatterbuzz.freshdesk.com/support/tickets/new
What tasks do you normally perform during the monthly website maintenance?
Depending on which package you opted-in, at a minimum we check your website on a bi-weekly basis and perform the routine maintenance tasks:
- Broken links scan
- Functionality check (especially your forms)
- Server stability check (check error logs)
- Plugin updates
- Security check
- Site backup
- Purge any spam comments
What don’t website maintenance services include?
If you’re investing in website maintenance services for the first time (or switching providers), it’s essential to understand what your package includes. That way, your business can choose the best site maintenance plan for your company, as well as ensure you have the support you need.
For reference, here are a few examples of what you won’t find with our routine website maintenance packages:
- Navigation redesign
- Media creation
- Media edits
- Content writing
- New site functionality
- Site redesigns
- Interactive features
- SEO
If you require any of these services, we recommend you order a separate plan for development services.
Meet with an expert
Book a call to see if we’re the right partner to help you grow.
We’ll assess the situation and determine if we can help. Then we’ll craft a tailored plan for you.